Part 4: SWIFT MX Messages - Case Management, E&I and Cancellations

Master Exception Handling, Payment Cancellations, and Investigations in the Swift CBPR+ ISO 20022 Transformation.

As Swift advances beyond the CBPR+ Phase 1 transformation, the next target are how cancellations and exceptions and investigations are handled in cross border payments. Industry data shows that roughly 3% of cross-border transactions trigger exceptions requiring manual intervention, translating to over $1.6 billion in annual costs across financial institutions.

This comprehensive, 3-hour course is tailored specifically for Business Analysts, Payment Consultants, Product Owners, and Solution Architects operating in the corporate and correspondent banking domains. Moving past generic overviews, this course delivers implementation-grade functional knowledge of Swift’s Case Management - the Stop and Recall (SRP) and the Case Orchestrator. It delves deep into the structure and elements of the relevant messages like the camt.056, camt.029, camt.110 and the camt.111. It explains in detail the process flows of the scenarios like Creditor Claims Non-Receipt (CCNR), Unable To Apply (UTAP) and Unable To Execute (UTEX).

Why Take This Course?

Payment transformations demand professionals who understand the functional nuances of exception handling and can validate ISO 20022 messaging flows with precision. Over the course of 3 hours of focused instruction, you will bridge the gap between high-level payment concepts and functional technical architecture, equipping you to design robust exception workflows and lead payments modernization initiatives.

Who This Course Is For ?

• Payment Business Analysts authoring functional specifications, interface definitions, and workflow diagrams for exceptions, investigations, and cancellations.
• Payment Consultants & Solution Architects designing target operating models for global clearing, settlement, and Swift gateway modernization.
• Product Owners & Payment Operations Leads responsible for optimizing exception resolution times, reducing operational overhead, and adopting Swift Case Management.
• QA & Test Analysts validating end-to-end exception workflows, API/FINplus payloads, and XML schema compliance across ISO 20022 messages.

What This Course Covers ?

Introduction to Swift Case Management

1. What are E&I and Case Management
2. Timeline of Swift ISO 20022 messages related to E&I and Payment Cancellations
3. Coexistence of Messages - Summary
4. Types of Investigations supported by Case Management

Case Management - Understanding Stop and Recall and Use of Related messages

1. Stop and Recall - Necessity and Benefits
2. Stop and Recall Process Flow - Request Initiation and Delivery
3. Stop and Recall Process Flow - Response and its Delivery

Camt.056 - FI-to-FI Payment Cancellation Request - Message Structure

1. Important Points about Camt.056
2. Camt.056 Message Structure

Camt.029 - Resolution of Investigation - Message Structure

Case Studies - Stop and Recall and Cancellations using camt.056 & camt.029

Case Management - Understanding Case Orchestrator and Use of Related Messages

1. Necessity and Benefits of the Case Orchestrator
2. Main pillars of Case Orchestrator Function and Channels available
3. Messages Involved in Functioning of Case Orchestrator and their Exchanges
4. Investigation Types and Responses supported in Case Orchestrator
5. Investigation Type specific Usage Guidelines and segregation at Message BAH
6. End-to-End Reference (EIR), Requestor & Responder Investigation Id, Message Id
7. Message Validations of the Case Orchestrator
8. Case Orchestrator Request Actions
9. Special Functions - Smart Routing, Data Pre-population, Message Autogeneration

Camt.110 - Investigation Request - Message Structures

1. Camt.110 CCNR/CONR - Creditor Claims Non-Receipt
2. Camt.110 UTAP - Unable to Apply
3. Camt.110 UTEX - Unable to Execute

Camt.111- Investigation Response - Message Structures

1. Camt.111 CCNR/CONR - Creditor Claims Non-Receipt
2. Camt.111 UTAP - Unable To Apply
3. Camt.111 UTEX - Unable To Execute

Case Study - Case Orchestrator CCNR Messages Usage Examples

Assignments

Quiz

Resources

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